Returns

Having trouble?

If you find you are having trouble with your Jayflex gear, the set-up, or have a concern, please contact us at support@jayflexfitness.com. We have found that most concerns are quickly resolved through a brief communication with one of our customer care agents. They would love to assist you.

 

How to start a return:

To begin the process and to receive a return shipping label please go to our return portal here: RETURN PORTAL

Please note the following: 

• Returns must be in new condition, and within 30 days of purchase.
• Returns must be sent back in original packaging if not available alternative boxes may be used as long as product is fully enclosed. Additional handling fee's may apply if product is damaged on return shipping.
• Your refund will be issued in 3-5 business days after the return has been received. 

 

APO/FPO/DPO/PO Boxes: Exchanges and returns to APO/FPO/DPO/PO Boxes cannot be managed by JAYFLEX. In this instance, you will be responsible for all shipping expenses and label creation. Please reach out to support@jayflexfitness.com for details.

International Orders: We currently only ship within the USA, including Alaska, Hawaii, Puerto Rico, and all military bases.