Having trouble?

If you find you are having trouble with your Jayflex gear, the set-up, or have a concern, please contact us at We have found that most concerns are quickly resolved through a brief communication with one of our customer care agents. They would love to assist you.


How to start a return:

To begin the process and to receive a return shipping label please go to our return portal here: RETURN PORTAL

Please note the following: 

  • Returns must be in new condition, and within 30 days of purchase.
  • Returns must be sent back in original packaging. 
  • Your refund will be issued in 3-5 business days after the return has been received. 


    APO/FPO/DPO/PO Boxes: Exchanges and returns to APO/FPO/DPO/PO Boxes cannot be managed by JAYFLEX. In this instance, you will be responsible for all shipping expenses and label creation. Please reach out to for details.

    International Orders: We currently only ship within the USA, including Alaska, Hawaii, Puerto Rico, and all military bases.