FAQ

Where is my Cable Max order?

The Cable Max is currently listed as backordered on the product listing. It is available for purchase now, and will ship Fall 2026 when we receive the product, and immediately ship out to those who preordered. If you have multiple items in your order along with the Cable Max, it's likely that the order is on hold because of the Cable Max. Please reach out to our CS team so we can split your order by emailing them here support@jayflexfitness.com If the order is not split, the entirety of your order will ship along with your Cable Max Fall 2026!

I have the original Cable System. Do I need to purchase the Cable Max to get the second door anchor?

No! Along with the Cable Max shipping out Fall 2026, we will have a cable conversion kit that you can purchase if you already have the original Cable System so you don't receive duplicates of the equipment included. You can find the conversion kit HERE!

Which dumbbells will HYPERBELL work with? 

HYPERBELL works with almost all regular and adjustable dumbbells. However, there are some limitations. The length of the dumbbell handle needs to be at least 4.5" long. Most dumbbell handles are approximately 6.0" long. The diameter of the dumbbell handle needs to be less than 1.5" at its thickest point.  The foam insert inside the HYPERBELL will contour to both straight and curved dumbbell handles. 

HYPERBELL works great with hex dumbbells, Bowflex SelectTech 552 Adjustable Dumbbells, Peloton, JaxJox, MX Select, Weider, and many others. 

For Bowflex 1090s, the Hyperbell works with models purchased before 2010. Newer models of the Bowflex 1090s have a thicker handle dimension of 2" and will not fit.

HYPERBELL does not work with Nuobell, PowerBlock, Neoprene (rubber) dumbbells, NordicTrack (blue version) or FitRx. 

Be sure to measure your dumbbells before buying JayFlex to make sure our products will fit!

Do Jayflex products have a warranty?

Yes! If you purchased through our website, you are automatically included in our 2 year warranty. If you have any questions, please contact our CS team. support@jayflexfitness.com

What is the Return Policy?

All products have a 30-day satisfaction guarantee. If you need to return and are still within our return window, please click HERE to access our return portal! You will need your order number and email. 

How strong are CrossGrips?
Unlike other pull-up bars, CrossGrips use the molding on the front and back of the door. This makes them incredibly strong and allows them to hold up to 250 lbs of weight.

Will CrossGrips fit on my door?
CrossGrips are built to adjust and fit on most door frames. CrossGrips is designed to be compatible with top door molding heights between 2 to 4 inches and inside door frame widths ranging from 4.5 to 7.5 inches.  

Can I take CrossGrips on a plane?
Absolutely! CrossGrips are TSA friendly. Depending on the airport you may have to take them out of your carry-on (just like a laptop) but you will have no issues after that.

Can I return CrossGrips if they don’t fit my door?
Yes, you can return them if they don't fit. Measure your door before you place an order and you won't have any problem. If you need to return and are still within our 30-day return window, please click HERE to access our return portal! You will need your order number and email. 

 

SHIPPING

How much does shipping cost?
Shipping is free in the USA.

How long will it take for my order to arrive?
Most orders arrive within 5-7 business days.

What is your return policy?
We accept returns within 30 days of purchase. The refund is processed when we receive the return. The product must not be damaged upon return. If you need to return and are still within our 30-day return window, please click HERE to access our return portal! You will need your order number and email. 

What if my package is lost or damaged?
We provide optional shipping insurance that you can purchase at checkout. It covers all lost, stolen, or damaged shipments. If the customer chooses not to purchase shipping protection, Jayflex is not liable for stolen shipments.

Can I change my shipping address after placing an order?
The shipping address can be changed if we are notified before it ships. If the package has already been shipped, we cannot change the shipping address.

Do you ship internationally?
We currently only ship within the USA, including Alaska, Hawaii, Puerto Rico, and all military bases.